Measuring Service Excellence

Our main priority is to provide legal services that not only meet clients’ requirements and expectations, but also exceed them. We rely very much on the dynamic process of interaction with our clients will give us the right direction to achieve these goals and create action plan to improve the overall service performance. This is the reason behind the development of our client satisfaction questionnaire. We greatly appreciate comments and suggestions from our clients that give us the perspective of our business relationship, which will be extremely useful in our future work.

The client satisfaction questionnaire asks questions and aims to provide answers to the following three main categories:

• Capacity and contribution – providing quality and efficient expertise; delivering positive results;
• Responsibility – motivated lawyers, caring about the outcomes;
• Communication – listening carefully; prompt response; easily accessible; providing clear documentation on time.